Terms and Conditions

Returns & Exchanges

CHANGES:

Our Guaranteed Satisfaction commitment allows you to exchange your product up to 30 days after the date you received it.

You can change without cost for the same model, or for one of equal or greater value, paying the difference. If you want a product of lesser value, the difference will NOT be refunded, so you must add another product to match or exceed the balance.

The cost of shipping in case of change must be paid by the customer, or it can be done directly at any Atesorame point of sale.

You must make sure that the product you want to exchange or return is unused, with all its accessories and original packaging.

To make use of this Guaranteed Satisfaction, all you have to do is present your ticket or exchange ticket.

No exchanges or refunds apply on Engraved Personalized Jewelry. Nor in the case of products that have been sold at a discount due to damage, that are purchased in that condition in stores or in the "Outlet" section of our website, will not be able to exchange the product or refund the money.

Atesorame is responsible for any logistic error in the shipment by the courier.

RETURNS:

They can be made only the first 10 days after the purchase, presenting the ticket or exchange ticket, with the product in its original packaging, unused and in perfect condition.

Personalized jewelry is non-refundable.

It is the customer's responsibility to send the product to our office for evaluation and subsequent return of the money, which will be made within a maximum period of 10 business days.

Warranty

The GUARANTEE is valid for 6 months, from the moment of purchase, only by presenting the exchange ticket, receipt or web order number.

It covers eventual defects that may arise from manufacturing, but in no case those due to improper use by the customer: such as wear caused by improper use (chlorine, alcohol, perfumes, among others), due to lack of care, bumps, cracks of crystals or stones or chain cuts due to misuse of these.

The procedure to make the guarantee valid will be as follows and will have a maximum period of 15 business days to evaluate and eventually:

1- Repair the defective part as the first option.

2- Deliver a new part in case the repair is not feasible.

3- Deliver the credit in favor to exchange for any other product in the store, in the event that neither of the two previous options are feasible. (No refunds are made for balances)

You can go and deliver the product directly to our office at Kennedy 6800, Vitacura, Chile. (prior appointment: +569 96704332)

Payment methods

Unless a different way is indicated for specific cases or offers, the products and services reported on this site can only be paid through the different alternative means of payment offered by the shopping cart. If, for any reason, a transaction is left without effect and the payment has been made by any of these means, the return of the price will be subject to the rules that you have agreed with the means of payment used. Considers that all aspects related to the use of these credit, debit, charge or transfer cards in bank current accounts, or other means of payment, such as their date of issue, expiration, quota, blocks, etc., will be subject, in relationship with the company that issues or operates the card, or the current account or bank account or the company that issues or operates the means of payment used, as agreed in the respective Opening Contract and Regulation of Use of that instrument, which will prevail if there is a contradiction. On the site you can make special offers associated with one or more means of payment.

Promotions

The promotions offered on this site will not necessarily be the same as those offered by other ATESORAME sales channels. In promotions that consist of the free or reduced delivery of a product for the purchase of another, the dispatch of the good that is delivered free of charge or at a reduced price will be made in the same place to which the purchased product is dispatched, Unless you request, at accept the promotion or offer, that the products will be sent to different addresses, in which case you must pay the value of the dispatch of both products. It will not be possible to participate in these promotions without jointly acquiring all the products included in them.

intellectual property

All the contents included in this site, such as texts, graphic material, logos, button icons, source codes, images, audio clips, digital downloads and data compilations, are the property of ATESORAME, or of its content or computer service providers, and are protected by Chilean and international laws on intellectual property. The graphic materials, logos, page headers, advertising phrases, button icons, written texts and service names included in this site are trademarks, creations or trade images owned by ATESORAME in Chile and in other countries. Said trademarks, creations and trade images may not be used in relation to any product or service that may cause confusion among customers and in any way that discredits or discredits TREASURE ME. Other trademarks that are not owned by ATESORAME and that appear on this site belong to their respective owners. All rights not expressly granted in these Terms and Conditions are reserved by ATESORAME or its assignees, suppliers, publishers, rights holders or other content providers. No product, image or sound may be reproduced, duplicated, copied, sold, resold, visited or exploited for any purpose, in whole or in part, without the prior written consent of ATESORAME. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary or registered information (including images, text, page layout, or form) of ATESORAME, without our prior written consent. Labels or any other "hidden text" that uses the name or trademarks of ATESORAME may not be used without prior written authorization from this company. Misuse of this site or these trademarks, licenses or patents is prohibited. The foregoing, without prejudice to the exceptions expressly indicated in the law. TREASURE respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes a violation of intellectual property rights, please contact us at contacto@atesorame.cl

Validity and validity of these terms and conditions

These Terms and Conditions are valid, applicable and effective from the date of publication on the site www.atesorame.cl, which occurred on the date



values

In case of error in product values, the customer will be contacted to return the money or generate a credit note so that he can buy his jewel at the correct value. This applies to errors where the prices are significantly lower than the reality of the store, or simply zeros are missing from it. (Remember that these terms and conditions have been accepted by the customer at the time of purchase)